cats make me sneeze

May 11

Today's (so silly!) chat with Comcast

• user Customer_ has entered room
• analyst Antonio has entered room
• Antonio: Hello Customer_, Thank you for contacting Comcast Live Chat Support. My name is Antonio. Please give me one moment to review your information.
• Antonio: A lovely day to you, how are you doing today?
• Customer: I'm fine thanks.
• Antonio: I can most definetly assist you in setting up this Digital Preferred with Performance - Special Offer
• Antonio: May I ask if you currently have any of our services?
• Customer: I do not
• Antonio: No problem, I will begin to create you a brand new account.
• Customer: OK
• Antonio: I will be just one moment while I create your new account with Comcast.
• Customer: ok
• Antonio: By the way, while waiting for your account to populate, I will share you a feature of Comcast that you can truly benefit you, Comcast.com has an extensive series of Frequently Asked Questions (FAQs) that cover all of our products. Customers do not have to sign in to access the FAQs.
• Customer: thanks
• Antonio: I would also like to inform you that Comcast has an Online Storage Feature where you can save your personal files like photos, mp3 and pdf files. And because it’s online, you access it anywhere you want as long as you have Internet connection. You can store up to a maximum of 10 MB and even have the option to share them with your friends. It’s like having an extra hard drive that you can access anywhere you want, for free. If you want to take advantage of this feature, just click on this link for the steps: http://www.comcast.net/storage/
• Customer: 10MB??
• Antonio: Yes, amazing huh!
• Customer: haha what? that is like 2 high-res photos or 2 mp3s.
• Customer: kind of silly
• Antonio: You have discovered something!
• Antonio: I am double checking that now.
• Antonio: I am sorry, that was a typo when I created the product information script.
• Antonio: It is GB
• Antonio: 10 GB.
• Customer: ok thanks. that makes more sense!
• Antonio: You are correct!
• Antonio: I feel so silly now!
• Antonio: I did that!
• Antonio: And have been telling people about it for about 6 mos.
• Customer: haha!! no worries, I'm sure no one noticed.
• Antonio: I hope so!

Dec 03

“You are busy, but you are happy.”

Yep!